Complementary Internet Terms

Currently, the complementary Internet is powered by a wi-fi extender.

There are two factors that are relevant to tenants using the complementary Internet service - speed and reliability. Speed governs whether the Internet "can push data fast enough" to service your needs. Reliability governs how often the Internet is available.

Short Explanation (for people who don't like details)

  • If you feel like you need Internet that is guaranteed to be "working 100% of the time", we suggest you purchase a separate plan from one of the third party providers in the area (we have had good experiences with a Frontier fiber plan, though we are not affiliated with Frontier in any way and this should not be taken as an endorsement).

Detailed Explanation

  • In general, speed can range from approximately 14 Mbps to 42 Mbps under less than ideal conditions and 50 Mbps to 100 Mbps under ideal conditions. The general guideline here is that this will support Netflix streaming and general office work (Zoom video calls, email, etc.)
  • In general, we are not able to guarantee 100% reliability (and frankly neither can any Internet company). Due to there being multiple wi-fi networks in the neighborhood that can change, network interference can affect the availability of the complementary Internet resulting in dropped Internet connections. At this point, we can confidently say the complementary Internet will be available "most of the time" with the occasional glitch. In practice, this translates in having to "reset network device(s)", so the complementary Internet might be down for a few minutes over the course of a month approximately.
  • While we will troubleshoot any connectivity issues with the complementary Internet, we cannot troubleshoot a particular tenant's specific device due to time constraints (e.g., if the tenant can connect their laptop to the network but not their Fire TV stick, it's on the tenant to figure out why their Fire TV stick won't connect. In general, this would be the same service level a 3rd party Internet provider would guarantee).
  • If you can't tolerate the above conditions and need "100% availability", we suggest you purchase a separate high-speed Internet plan as the back of the ADU already has a connection set up for the cable / Internet provider to set this up (please talk to the property manager for more details on how to set this up).